Introduction

Welcome to Braintree Dental Centre, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and your rights under UK data protection laws, including compliance with the General Dental Council (GDC) and the Care Quality Commission (CQC) guidelines.

Information We Collect

We collect personal information that you provide to us voluntarily when you:

- Visit our website

- Contact us via phone, email, or online form

Types of Information Collected:

- Personal Identifiers: Name, address, email address, phone number

- Health Information: Any health-related information you choose to share via our contact forms

- Usage Data: IP address, browser type, access times, and pages viewed

How We Use Your Information

We use your personal information for the following purposes:

- To respond to your inquiries and provide information you request

- To communicate with you regarding our services

- To improve our website and services

- To comply with legal and regulatory requirements

Legal Basis for Processing Your Information

We process your personal information based on the following legal grounds:

- Consent - Where you have given consent to the processing of your personal data

- Legitimate Interests - Where processing is necessary for our legitimate interests, provided your interests and fundamental rights do not override those interests

- Legal Obligation - Where processing is necessary to comply with a legal obligation

Sharing Your Information

We do not sell your personal information. We may share your information in the following situations:

- Service Providers - With third-party vendors who perform services on our behalf (e.g., IT services)

- Legal Requirements - If required by law, to comply with a legal obligation or protect our rights

- Business Transfers - In connection with a merger, sale, or acquisition of all or part of our business

Security of Your Information

We use appropriate technical and organisational measures to protect your personal information from unauthorised access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure.

Your Privacy Rights

Under UK data protection laws, you have the following rights regarding your personal information:

- Access - You can request access to the personal information we hold about you.

- Correction - You can request that we correct any inaccuracies in your personal information.

- Deletion - You can request that we delete your personal information, subject to certain exceptions.

- Restriction - You can request that we restrict the processing of your personal information.

- Portability - You can request a copy of your personal information in a structured, commonly used, and machine-readable format.

- Objection - You can object to the processing of your personal information based on our legitimate interests or for direct marketing purposes.

- Withdraw Consent - If we are processing your personal information based on your consent, you can withdraw your consent at any time.

To exercise your rights, please contact us using the details provided in the "Contact Us" section below.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your user experience. You can control the use of cookies through your browser settings. For more information, please see our Cookie Policy.

Data Retention

We will retain your personal information only for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy on our website. Your continued use of our services after any changes have been made will constitute acceptance of the new policy.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Braintree Dental Centre  

9c Coggeshall Road

Braintree, Essex 

CM7 9DB

reception@braintreedentalcentre.co.uk

01376 321 061

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).

Policy Review

This policy is reviewed regularly to ensure it remains fair, clear, and effective.